
Clear, guest-friendly policies that prioritize smooth arrivals and comfortable stays.
Check-in typically begins in the afternoon, giving the property time to prepare suites thoroughly. Check-out in the late morning ensures efficient transition for new arrivals.
Guests must present a valid ID or passport at check-in. The primary registered guest must meet the minimum age requirements set by the property.
Depending on booking type, payment may be collected in advance or upon arrival. A refundable deposit or card authorization may be required to cover incidental charges.
Cancellation rules vary by suite type and rate plan. Flexible bookings allow changes within the stated window, while non-refundable options maintain stricter terms.
Designated rooms or areas may allow smoking, while most indoor spaces remain smoke-free to maintain air quality.
Pets are generally not allowed. Service animals may be accepted with prior notice and documentation.

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Ages 0 to 17
