Important Information
Policies
To help make your stay at City Seasons Hotel in Dubai as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear, guest-friendly policies that prioritize smooth arrivals and comfortable stays.
Check-In and Check-Out
Check-in typically begins in the afternoon, giving the property time to prepare suites thoroughly. Check-out in the late morning ensures efficient transition for new arrivals.
Identification & Minimum Age
Guests must present a valid ID or passport at check-in. The primary registered guest must meet the minimum age requirements set by the property.
Payments & Deposits
Depending on booking type, payment may be collected in advance or upon arrival. A refundable deposit or card authorization may be required to cover incidental charges.
Cancellations
Cancellation rules vary by suite type and rate plan. Flexible bookings allow changes within the stated window, while non-refundable options maintain stricter terms.
Smoking Policy
Designated rooms or areas may allow smoking, while most indoor spaces remain smoke-free to maintain air quality.
Pet Policy
Pets are generally not allowed. Service animals may be accepted with prior notice and documentation.